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FAQs

Pricing and payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We accept MasterCard, Visa, Maestro, Solo and Delta.

How to change or cancel an order

If you would like to add products to your order, change your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice within four hours of placing the order. Call +44 (0)207 2745664 between 9am and 5pm from Monday to Friday or email info@mournetextiles.com. Please be ready to quote your order reference and order date.

There are some products which we cannot cancel, refund or exchange, such as  Personalised or made-to-measure products where a finish or fabric has been specified at point of order
 

Delivery and transport

Delivery dates acknowledged by Mourne Textiles are non-binding estimates only, based upon the best available information concerning suppliers lead times and transportation schedules. Therefore, orders may be shipped on, prior to (with the buyers' approval) or after the estimated date (after notification to the buyer). Delivery terms will be considered as accepted by the buyer unless disagreement is notified to Mourne Textiles in writing within seven days of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement and if necessary charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer.
 

Returns

If you are unhappy with our products in anyway, they can returned or exchanged provided they are in a saleable condition. They must be new and unused, unwashed and include all original packaging and tags. We will not accept any item with any indication that it was used.
All returns must be received within 14 days of receipt of your delivery, exchanges will be subject to stock availability.
Goods may only be returned or exchanged after contact has been made in writing between Mourne Textiles and the buyer, (The buyer is responsible for all carriage expenses and risk, we strongly advise you to obtain a tracking number for your return shipment).
 
In case we cannot offer you a replacement, you will have the choice of receiving a credit note to be used within 6 months or a refund to the value of the item at the time of purchase. Please note refunds to debit or credit cards normally clear in 1-2 days. Refunds to PayPal can take up to 30 days and are subject to PayPal refund regulations.
We strongly advise all customers to check items thoroughly before removing any attached tags and before disposing of any original packaging.
Mourne Textiles has the right to deny credit for any returned goods that do not meet the requirements of our return policy, so please make sure that the items are in the original condition. 

Privacy

We do not sell your details to third party marketing companies under any circumstances. Marketing communications you subscribe to will only be sent by Mourne Textiles.