Our warehouse and office operating hours are:

Mon - Thurs 9am - 5pm

Fri 9am - 4pm

Our Rostrevor workshop is open by appointment only - please call or email us to arrange a visit. For group visits we can arrange to have our shop open at an arranged time for your trip.

Visits to our workshop and warehouse are by prior arrangement only. Our warehouse is working textile mill and as such is unsuitable for members of the public.

Our Rostrevor workshop is home to our seasonal shop which is open by appointment or at set times throughout the year. We will be operating summer hours from the workshop - these will be announced on our website once they are confirmed.

We mostly sell through our own website, but occasionally local shops may carry some of our ranges. Please get in touch with us to find out who stocks our products nearest to you.

If an item you want is currently showing as out of stock, please fill in the Enquire tab on the product listing. We will be able to check back stock and stores for you, and if it not available we can add you to our email list to keep you up to date when it is being woven again.

We recommend dry cleaning for most of our products to preserve the life and quality of the fabrics. Some smaller items such as tableware can be gently washed by hand (please note NOT in the hand wash cycle on a machine) and left to naturally air dry.

Our hot water bottle covers are designed for a standard fit bottle that is 27cm long x 20cm wide.

We accept a range of online banking methods such as Visa, Mastercard, American Express, Paypal and Klarna, Shop Pay, Apple Pay and Google Pay to name a few. Payment selections can be made at checkout.

We cannot take payment over the phone. Please place all orders through our website.

No, you do not need to have an account to shop with us, but you will be required to fill in your details for delivery and payment. This will not set up an account for you.

When you place an order with us and make payment, you will receive a confirmation email.

Please allow up to 5 working days for your order to be processed, as some items may need to be made to order.

When we have packed and dispatched your order, you will receive an automated email with your tracking details.

Yes, we offer a gift wrapping service. If you are purchasing for a gift, you can choose to have your item wrapped in different options of ribbon and paper, and add a postcard with handwritten note (optional). If you would like your item shipped directly to your recipient please fill in their details in the delivery section.

If you have placed an order and require additional items, please contact us as soon as possible. We may be able to add these to your order if we haven't shipped them yet. We will be able to advise you about payment and shipping costs.

We understand that you may change your mind, and are happy to cancel orders that have not been shipped. Please contact us as soon as possible to arrange this.

Yes, we work with interior designers, architects, upholsterers and textile designers from all around the world. Please drop us an email and we can start the process to get you a trade account and commercial discounts set up.

Yes, if you are in a hurry you can purchase samples through our website without a trade account. Samples can be ordered through your trade account once set up, and sample books are available on loan or purchase by prior arrangement.

Sample products are also available on loan to larger clients placing bulk orders. Please email the studio to enquire about availability.

If we have the fabric quantity in stock, our turn around time will be a couple of days plus courier times. If we need to weave the fabric to order, it will need to be added to our production schedule - please get in touch to discuss timescales.

We do not have any minimum quantity thresholds for fabric orders, but for any cuts under 5 metres there is a cutting fee of £35 for up to 3 fabrics. Any additional small cuts will incur a second cutting fee per 3 fabrics.

Please return any loan items in their original packaging to the following address:

Mourne Textiles

Unit 6b Milltown Industrial Park

Newry

County Down

BT34 3FN

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. For UK and Ireland please select your preferred shipping method at checkout. For International orders please contact us first by email so that we can provide you with an up to date shipping quote, as these costs can change daily.

For UK and Ireland please see our delivery page for postage costs. Please note that these are subject to change. For orders over £250 delivery to UK and Ireland is free.

For International countries, we will need to give you an up to date quote, so please email us with your items and we can get you a delivery price.

Once your item has been dispatched it can take a few working days to reach you if you are in the UK or Ireland. If you select the 24 hour service it will be with you in 1 -2 working days.

International orders will take longer and may have to clear customs first - please keep an eye on your tracking details for updates.

The Customs authorities in the destination country determine whether any duties and taxes are applicable when the parcel arrives. You will be contacted by your country's custom office if this is payable.

Yes, we provide tracking details as soon as we ship your order, whether you place your order through our website or directly with us (for trade and international orders only).

If you are not going to be home when the courier tries to deliver your order, they will leave you a note with details about how to reschedule your order. Some couriers also allow for this prior to delivery attempt, so make sure your email address and mobile number are correct as they will contact you using these details to arrange delivery.

Yes certainly, we are happy to refund you the postage costs if you would like to arrange collection. Simply put your order through, drop us an email or give us a call to arrange collection and we will refund your shipping.

Our returns policy lasts for 30 days. If 30 days have gone by since your purchase, you will not be eligible for a full refund or exchange. For full details of our refund policy please see our Refund Policy page.

We understand that sometimes items are not suitable or you may have changed your mind. If you are within our 30 day return policy period, you are eligible for a refund or exchange. You will need to return the unused item with all tags to us, preferably in the original packaging. Please do not send items back to us in plastic bags as these can get damaged and could impair your item and negate your return. Please note we will not refund any damaged or used items.

For all customers (including trade clients) please send all returns back to us at the following address:

Mourne Textiles

Unit 6b Milltown Industrial Estate

Newry

County Down

BT34 3FN

Once we have received your items back, we will inspect them for any damage. Refunds will be issued immediately after your item is confirmed to be in the same condition in which it was shipped to you. Any damages will be deducted from your refund - we will get in touch with you if this is the case.